Sales Policies

Service Commitment With Every Order

We strive to constantly supply quality products at everyday low prices. Customer satisfaction is our #1 priority. If you have any questions about your order please do not hesitate to contact us by email or phone.

Best Price Guarantee With Every Purchase

All prices are in US dollars. Prices on our catalog and website are subject to change. Due to free shipping and other promotional events, product pricing is non-transferable. However, If you find an identical or similar product at a competitor's store, email us a copy of the ad and we'll happily beat their price. Out of stock items do not qualify. We cannot honor free shipping offers given by other companies. Price matched items cannot be combined with any other promotion.

Hassle Free Returns For Every Situation

Don't like what you received? We'll happily offer you a return or exchange based on your preference within 30 days of your order. Simply ship the item back to us using your preferred carrier and we'll offer you a full refund upon receipt. If the reason was in our error, we'll cover the shipping cost of the item to and from you. A restocking fee of 15% applies to returns that are not in its original condition.

Shipping & Handling To Every Location

We ship worldwide including the continental U.S. states, Alaska, Hawaii, Armed Forces, U.S. Virgin Islands and International Destinations. Most items are shipped by UPS or USPS. We reserve the right to select the best shipping carrier in terms of cost, speed and reliability. For customers with shipping accounts, please inform us when ordering. Certain specified large or heavy items such as massage tables and herbal processing machines are charged by actual weight through a trucking company. Items shipped within the state of California are subject to sales tax. It takes normally 5 business days for merchandise to get to the east coast; 1-2 days to the west coast and 3-4 days to the other areas. Expedited services are available at purchaser’s own option and expense. Please allow 3-5 days for express international delivery; and 7-10 days for priority delivery. It is important that you enter your address correctly, and double check it carefully.

Quick Turnaround Promise

Our fulfillment team works diligently to ship your orders to you as soon as they are received. Most in-stock orders are shipped on the same day if received before 4:00 p.m. PST. On certain busy days, your order will be fulfilled the following business day. Back orders will be shipped as soon as available. Please notify us if you want to cancel your back orders.

Warranty For a Peace of Mind

UPC Medical Supplies, Inc. provides most products sold on AcuWarehouse.com with a 1 year limited warranty. This warranty does not cover damages from water, mishandling, misuse, dropping or alterations. Please check with us for details on individual products.

Damages & Claim

Please contact us in case of any damage or loss of merchandise at the time of delivery. Please do not discard the original box(es) from any damaged or loss shipment. Meanwhile file your claim with UPS or to other common carriers.